– Workshop 3: Digital Service Innovations (front-office) with Jean-Claude Morand, Professor of Marketing / e-Marketing at the HEG Genève and
– Workshop 3: Digital Service Innovations (front-office) with Jean-Claude Morand, Professor of Marketing / e-Marketing at the HEG Genève and Michael Anfang, CEO at vee24 Austria & Alps- Workshop 4: Digital Process Innovations (back-office) with Karine Feige, Project Manager Sitra at Rhône-Alpes Tourism and Harro M. Wiersma, Conultant and guest speaker.
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